Shipping Policy

Last updated: 2026

This Shipping Policy explains how orders placed through tweakjunction.com are prepared, dispatched and delivered by The Lead Empire L.L.C-FZ . Shipping availability, costs and estimates applicable to an order are displayed before the order is completed.

1. Order processing

Orders are processed after the required order information has been received and the order has been accepted. Processing may require additional time during weekends, public holidays, promotional periods or periods of unusually high demand.

2. Delivery availability

Delivery availability depends on the destination, product, inventory and delivery services available for the relevant order. If delivery is not available to the address supplied, we may contact the customer to request another address or cancel the affected order.

3. Delivery estimates

Any delivery timeframe displayed during the order process is an estimate and begins after the order has been accepted or dispatched, as indicated. Actual delivery times may vary because of the destination, carrier operations, customs procedures, weather, public holidays or other circumstances outside our reasonable control.

4. Shipping costs

Any shipping charge applicable to an order will be displayed on the relevant product, order or checkout page before completion. Shipping costs may depend on the destination, product, package size, delivery method or other order-specific conditions.

5. Delivery providers

Orders may be delivered by third-party postal, courier or logistics providers selected according to the destination and available delivery service. The delivery provider may contact the recipient by telephone, email or text message when necessary to complete delivery.

6. Order tracking

Where tracking is available, tracking information may be sent to the email address or telephone number provided with the order. Tracking events are supplied by the relevant delivery provider and may take time to appear or update after dispatch.

7. Delivery address

Customers are responsible for providing a complete and accurate delivery address, recipient name and contact details. Please review this information carefully before submitting an order. Contact us as soon as possible if a correction is required. Address changes cannot be guaranteed after dispatch.

8. Delivery attempts

If delivery cannot be completed because the recipient is unavailable or the address cannot be located, the delivery provider may make another attempt, leave instructions, hold the package for collection or return it to the sender. Additional delivery costs may apply where permitted and communicated.

9. Delayed or missing packages

If an order has not arrived within the estimated delivery period, check any tracking information supplied and contact us atinfo@tweakjunction.com. Include your name, order number and delivery address so that we can review the shipment with the relevant delivery provider.

10. Damaged packages

Inspect the package when it is delivered. If the package or product appears damaged, retain the packaging and contact us as soon as possible atinfo@tweakjunction.com. Please include the order number, a description of the issue and clear photographs of the package and product where possible.

11. Incorrect or incomplete delivery

If an order contains an incorrect product or appears incomplete, contact us with your order number and details of the items received. We will review the order and provide the appropriate instructions.

12. International delivery

Where international delivery is offered, the recipient may be responsible for customs procedures, import duties, taxes or charges imposed by the destination country unless the order page states otherwise. Customs processing may affect delivery times.

13. Returns to sender

A package may be returned to the sender when delivery cannot be completed, the address is incorrect, the package is refused or collection is not completed within the carrier's required period. We will review available options after the returned package is received.

14. Returns and refunds

Shipping issues involving returns, replacement products or refunds are handled according to ourRefund & Return Policy.

15. Shipping support

For questions about an order or shipment, contactinfo@tweakjunction.com