Refund & Return Policy

Last updated: 2026

This Refund and Return Policy explains how return, replacement and refund requests for purchases made through tweakjunction.com are handled by The Lead Empire L.L.C-FZ . Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

1. Return eligibility

A product may be eligible for return when the request is made within the return period communicated for the order and the product satisfies the conditions described in this policy. Applicable statutory cancellation or withdrawal rights remain available where required by law.

2. How to request a return

Before returning a product, contact us atinfo@tweakjunction.comand include the following information

• Your full name and email address
• The relevant order number
• The product you wish to return
• The reason for the request
• Photographs if the product is damaged, defective or incorrect
• Any other information reasonably required to review the request

Please wait for return instructions before sending a product. Sending an item without the supplied instructions may delay identification and processing of the return.

3. Product condition

Unless the product is defective, damaged or incorrect, returned products should be

• In their original condition
• Unused beyond what is reasonably necessary to inspect them
• Returned with the original packaging where reasonably possible
• Complete with supplied parts, accessories, manuals and labels
• Packaged securely to reduce the risk of damage during return shipping

4. Damaged, defective or incorrect products

If a product arrives damaged, defective or different from the product ordered, contact us as soon as reasonably possible atinfo@tweakjunction.com. Include the order number, a description of the problem and clear photographs where possible.

After reviewing the request, we may provide an appropriate remedy such as replacement, repair, refund or another solution required by applicable consumer law.

5. Return shipping

Responsibility for return shipping depends on the reason for the return, the order conditions and applicable law. Return instructions will explain the required procedure and whether any return shipping cost is payable by the customer or covered by us.

6. Return address

Do not send returned products to the registered company address unless our support team explicitly instructs you to do so. The correct return destination and shipping instructions will be provided after the return request has been reviewed.

7. Inspection of returned products

Returned products may be inspected after receipt to confirm their identity, condition, completeness and eligibility. We may contact you if additional information is required before completing the return or refund process.

8. Refund processing

When a refund is approved, it will be processed using an appropriate available payment method. Processing time may depend on the original payment method, financial institution and applicable legal requirements. Any relevant details will be communicated during the refund process.

9. Refund amount

The approved refund amount will depend on the circumstances of the return, the amount originally paid, applicable shipping costs and any mandatory consumer rights. Any permitted deduction will be explained where applicable.

10. Items that may not be returnable

Subject to applicable law, some products may be excluded from ordinary returns, including

• Personalised or custom-made products
• Perishable products
• Sealed hygiene-sensitive products after the seal has been opened
• Digital content after supply has begun with the required consent
• Products damaged through misuse or unauthorised modification
• Other products excluded from return by applicable law

Any product-specific return restriction should be disclosed on the relevant product or order page where applicable.

11. Exchanges and replacements

Where an exchange or replacement is available, the timing depends on product availability and delivery conditions. If a replacement cannot be supplied, another appropriate remedy may be offered.

12. Cancelled orders

Contact us as soon as possible if you wish to cancel an order. Cancellation cannot be guaranteed after processing or dispatch has begun. If an order has already been dispatched, the applicable return process may need to be followed.

13. Return procedure

1. Contactinfo@tweakjunction.comwith your order information
2. Wait for confirmation and return instructions
3. Package the approved product securely
4. Send the product using the supplied return instructions
5. Retain any shipping receipt or tracking information
6. Wait for inspection and confirmation of the outcome

14. Shipping-related issues

Information about delayed, missing, damaged or returned packages is available in ourShipping Policy.

15. Contact for refunds and returns

For questions or requests concerning refunds and returns, contactinfo@tweakjunction.com